Genesys Exam GCX-SCR Topic 1 Question 14 Discussion

Actual exam question for Genesys's GCX-SCR exam

Question #: 14
Topic #: 1

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

AConsult Transfer

BInvoke Secureflow

CBlind Transfer

DSchedule Callback

Show Suggested Answer

Suggested Answer: A

The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.

This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.

Genesys Cloud CX Interaction Management Documentation.

by Malcom at Nov 16, 2024, 04:47 PM

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Timothy

4 months ago

C. Blind Transfer. Sounds like the perfect move for those agents who are a little... blindfolded when it comes to remembering destinations.

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Dawne

2 months ago

It's definitely the best option for seamless interactions.

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Denae

2 months ago

I always use Blind Transfer, it's so convenient.

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Gregg

2 months ago

I agree, it makes the process so much smoother.

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Annita

2 months ago

Blind Transfer is definitely a lifesaver for forgetful agents.

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Albina

2 months ago

D) Schedule Callback

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Diego

2 months ago

C) Blind Transfer

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Tien

2 months ago

B) Invoke Secureflow

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Gladys

2 months ago

A) Consult Transfer

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Jesusita

4 months ago

Blind Transfer all the way! Gotta love a good old-fashioned blind date... I mean, blind transfer.

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Glory

4 months ago

Option C, Blind Transfer, is the way to go. Seems like the clear winner to me.

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Maxima

3 months ago

I think Blind Transfer is the best choice as well. It makes the process seamless for agents.

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Raylene

3 months ago

I agree, Blind Transfer is definitely the most convenient option.

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Gladys

4 months ago

I'm going with C. Blind Transfer. It's the most logical choice here.

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Aja

3 months ago

D) Schedule Callback is not the action that allows agents to transfer interactions seamlessly.

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Noemi

3 months ago

C) Blind Transfer is the most logical choice for transferring interactions without remembering the destination.

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Refugia

3 months ago

B) Invoke Secureflow is not the correct action for transferring interactions seamlessly.

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Gregoria

4 months ago

A) Consult Transfer allows agents to transfer interactions seamlessly without requiring them to remember the destination.

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Erinn

4 months ago

But with Consult Transfer, agents can transfer interactions seamlessly without remembering the destination, which is more efficient.

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Dorian

4 months ago

Definitely C. Blind Transfer. It's the only option that mentions seamless transfer without the agent needing to know the destination.

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Gwenn

3 months ago

Blind Transfer it is then, no need for agents to remember the destination.

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Dannie

4 months ago

I agree, Blind Transfer does sound like the most efficient choice.

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Carry

4 months ago

I think C. Blind Transfer is the best option for seamless transfer.

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Bettina

5 months ago

I think the answer is C. Blind Transfer. It allows agents to transfer interactions without remembering the destination.

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Alpha

4 months ago

No problem! Happy to help.

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Joanna

4 months ago

Oh, I see. Thanks for clarifying.

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Nichelle

4 months ago

Actually, the correct answer is A) Consult Transfer.

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Scot

4 months ago

I think the answer is C. Blind Transfer.

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Elin

5 months ago

I disagree, I believe the correct answer is C) Blind Transfer.

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Erinn

5 months ago

I think the answer is A) Consult Transfer.

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