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Genesys Exam GCX-SCR Topic 1 Question 14 Discussion

Actual exam question for Genesys's GCX-SCR exam
Question #: 14
Topic #: 1
[All GCX-SCR Questions]

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

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Suggested Answer: A

The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.

This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.


Genesys Cloud CX Interaction Management Documentation.

by Malcom at Nov 16, 2024, 04:47 PM

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Timothy
4 days ago
C. Blind Transfer. Sounds like the perfect move for those agents who are a little... blindfolded when it comes to remembering destinations.
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Jesusita
5 days ago
Blind Transfer all the way! Gotta love a good old-fashioned blind date... I mean, blind transfer.
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Glory
7 days ago
Option C, Blind Transfer, is the way to go. Seems like the clear winner to me.
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Gladys
15 days ago
I'm going with C. Blind Transfer. It's the most logical choice here.
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Gregoria
4 days ago
A) Consult Transfer allows agents to transfer interactions seamlessly without requiring them to remember the destination.
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Erinn
19 days ago
But with Consult Transfer, agents can transfer interactions seamlessly without remembering the destination, which is more efficient.
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Dorian
27 days ago
Definitely C. Blind Transfer. It's the only option that mentions seamless transfer without the agent needing to know the destination.
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Dannie
4 days ago
I agree, Blind Transfer does sound like the most efficient choice.
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Carry
7 days ago
I think C. Blind Transfer is the best option for seamless transfer.
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Bettina
1 months ago
I think the answer is C. Blind Transfer. It allows agents to transfer interactions without remembering the destination.
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Alpha
3 days ago
No problem! Happy to help.
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Joanna
7 days ago
Oh, I see. Thanks for clarifying.
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Nichelle
11 days ago
Actually, the correct answer is A) Consult Transfer.
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Scot
15 days ago
I think the answer is C. Blind Transfer.
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Elin
1 months ago
I disagree, I believe the correct answer is C) Blind Transfer.
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Erinn
1 months ago
I think the answer is A) Consult Transfer.
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