Genesys Exam GCX-ARC Topic 4 Question 46 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 46
Topic #: 4

[All GCX-ARC Questions]

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

AThe maximum capacity that an agent may handle simultaneously for each supported media type

BThe after call work time for each media type

CThe length of time that an agent may spend on each media type

DThe number of different media types that an agent may handle simultaneously

EThe media types that can interrupt current interactions that an agent is handling

Show Suggested Answer

Suggested Answer: A, D, E

by Danica at Feb 11, 2025, 04:41 AM

Limited Time Offer

25%

Off

Get Premium GCX-ARC Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Dorthy

10 hours ago

Definitely A, B, and D. I use the Utilization feature all the time to optimize my agents' workloads. It's a really powerful tool.

upvoted 0 times

...

Tracie

7 days ago

I think the correct answers are A, B, and D. The Utilization feature allows you to set the agent's capacity, after-call work time, and the number of media types they can handle at once.

upvoted 0 times

...

Lenna

10 days ago

I believe options A, B, and D are the correct configurations for the Utilization feature.

upvoted 0 times

...

Craig

16 days ago

I agree, it helps in optimizing agent efficiency.

upvoted 0 times

...

Raymon

21 days ago

I think the Utilization feature is important for managing agent workload.

upvoted 0 times

...