Hmm, I think I've heard of automated scheduling before. That sounds like the way to go, am I right? I'm just hoping I don't end up scheduling my lunch break during the busiest time of the day.
Manual scheduling? What is this, the Stone Age? I thought Genesys Cloud was all about the latest and greatest in scheduling tech. I hope that's not the right answer!
All of the above, definitely. Genesys Cloud is a powerhouse when it comes to scheduling options. I bet the developers had a blast coming up with these features.
Aha! Load-based scheduling is definitely one of the options. I remember learning about that in my training. Now, if only I could remember the other one...
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