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Genesys Exam GCX-ARC Topic 3 Question 34 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 34
Topic #: 3
[All GCX-ARC Questions]

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

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Suggested Answer: A, C

by Catalina at Aug 27, 2024, 10:44 PM

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Merilyn
6 months ago
A and B, easy peasy. Although, I'm curious, does the 'directory feature' come with a built-in teleportation device? That would really spice things up.
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Janella
7 months ago
Hmm, I'd say A and B are the way to go. Unless you want your customers to feel like they're trapped in a never-ending product pitch, that is.
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Vesta
6 months ago
B) Use the directory feature for advertising the product.
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Clemencia
6 months ago
A) Use an outbound campaign to promote the product.
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Cecilia
7 months ago
A and D, my friend. Data tables are the future of advertising, trust me. What could possibly go wrong?
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Margarita
7 months ago
Definitely go with A and C. The prompt feature is a great way to make sure customers hear about the product every time they call.
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Ling
6 months ago
C) Use the prompt feature to play the product details every time customer dials your contact center.
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Rebbecca
6 months ago
A) Use an outbound campaign to promote the product.
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Ronny
7 months ago
A and B are the correct options. Using an outbound campaign and the directory feature are effective ways to promote the product to customers.
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Margarett
6 months ago
B) Use the directory feature for advertising the product.
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Jimmie
7 months ago
A) Use an outbound campaign to promote the product.
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Maybelle
7 months ago
I think using the data tables feature for advertising the product could help us track the effectiveness of our campaign.
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Ethan
7 months ago
I feel like using the prompt feature to play the product details every time customer dials our contact center would be more engaging.
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Francisca
7 months ago
I agree with Nohemi, using the directory feature for advertising the product could also be effective.
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Nohemi
8 months ago
I think we should use an outbound campaign to promote the product.
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