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Genesys Exam GCX-ARC Topic 3 Question 32 Discussion
Actual exam question for
Genesys's
GCX-ARC exam
Question #: 32
Topic #: 3
[All GCX-ARC Questions]
Topic #: 3
The interaction may not route properly if the default language skill is not selected.
Suggested Answer:
C
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
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