Genesys Exam GCX-ARC Topic 2 Question 47 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 47
Topic #: 2

[All GCX-ARC Questions]

Which ACD routing method routes interaction to the next available agent?

ABullseye ACD

BStandard ACD

CSkills based routing

DAll of the above

Show Suggested Answer

Suggested Answer: B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

by Chanel at Mar 06, 2025, 10:40 AM

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