Genesys Exam GCX-ARC Topic 2 Question 41 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 41
Topic #: 2

[All GCX-ARC Questions]

Which ACD routing method routes interaction to the next available agent?

ABullseye ACD

BStandard ACD

CSkills based routing

DAll of the above

Show Suggested Answer

Suggested Answer: B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

by Shawnna at Oct 21, 2024, 11:44 PM

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Quentin

16 days ago

D) All of the above? Come on, that's just a cop-out answer. I'm going with B, the classic Standard ACD.

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Joesph

19 days ago

I'm torn between B and C, but I think C is the better answer. Skills-based routing is more advanced than just routing to the next available agent.

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Lasandra

7 days ago

Yes, I agree. Skills-based routing takes into account the specific skills and expertise of agents to ensure interactions are directed to the most qualified person.

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Keneth

8 days ago

I think C is the better answer. Skills-based routing is more advanced than just routing to the next available agent.

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Mable

20 days ago

I agree with Johna, because skills based routing directs interactions to agents with the most relevant skills.

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Salina

22 days ago

B) Standard ACD seems like the obvious choice here. That's the basic ACD routing method, right?

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Catarina

13 days ago

Yes, you're right. Standard ACD is the basic routing method.

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Johna

1 months ago

I think the answer is C) Skills based routing.

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