Genesys Exam GCX-ARC Topic 2 Question 41 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 41
Topic #: 2

[All GCX-ARC Questions]

Why must you create queues for ACD functionality to work?

AQueues are the waiting lines for the agents who will be assigned interactions through ACD

BQueues provide ACD with a means to determine the skill level requirement of an interaction

CQueues are the waiting lines for interactions that are routed using ACD

DQueues match agents to an appropriate interaction using ACD

Show Suggested Answer

Suggested Answer: B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

by Shawnna at Oct 21, 2024, 11:44 PM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!