Genesys Exam GCX-ARC Topic 1 Question 48 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 48
Topic #: 1

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

AAccount Codes

BWrap-up Codes

CResolution Codes

DStatus

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Suggested Answer: A, D, E

by Fletcher at Mar 23, 2025, 07:54 PM

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