Genesys Exam GCX-ARC Topic 1 Question 31 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 31
Topic #: 1

[All GCX-ARC Questions]

Which ACD routing method routes interaction to the next available agent?

ABullseye ACD

BStandard ACD

CSkills based routing

DAll of the above

Show Suggested Answer

Suggested Answer: B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

by Shannon at Jul 07, 2024, 03:40 AM

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Teresita

8 months ago

D) All of the above? Really? That's like saying 'all of the above' on a multiple-choice test. Too easy!

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Ezekiel

7 months ago

D) All of the above

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Lisha

7 months ago

C) Skills based routing

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Gracie

7 months ago

B) Standard ACD

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Reita

8 months ago

A) Bullseye ACD

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Cherilyn

8 months ago

I believe it's C) Skills based routing because it matches the description of routing to the next available agent.

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Noble

8 months ago

I'm not sure, but I think D) All of the above could also be correct.

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Maira

9 months ago

I agree with Sherell, skills based routing makes the most sense.

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Lyla

9 months ago

I'm going with B) Standard ACD. It's the most straightforward and reliable method, and it doesn't require any fancy algorithms or advanced skills.

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Marylou

7 months ago

I see your point, but I still think B) Standard ACD is the most practical choice for most situations.

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Harris

7 months ago

I agree, but I prefer D) All of the above because it allows for flexibility depending on the specific needs of the contact center.

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Louvenia

7 months ago

I think C) Skills based routing is more efficient because it matches the customer with the most suitable agent.

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Asuncion

8 months ago

D) All of the above could be a good choice if you want flexibility in routing methods.

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Emerson

8 months ago

I think C) Skills based routing might be more efficient in matching the right agent with the right interaction.

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Jame

8 months ago

I agree, B) Standard ACD is the way to go for simplicity and reliability.

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Sherell

9 months ago

I think the answer is C) Skills based routing.

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Shawn

9 months ago

Definitely C) Skills based routing. That's the one that routes the interaction to the agent with the best skills to handle it, right?

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Melissia

9 months ago

Hmm, I'm not too sure. Maybe D) All of the above? I heard that all those routing methods can send the interaction to the next available agent.

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Felicidad

8 months ago

I agree, I've heard that all those routing methods can route interactions to the next available agent.

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Delsie

8 months ago

I think you're right, D) All of the above sounds like it could be the correct answer.

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Dean

9 months ago

I think it's B) Standard ACD. That's the classic routing method that sends the interaction to the next available agent.

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Marshall

8 months ago

D) All of the above options are valid routing methods for sending interactions to the next available agent.

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Carlota

8 months ago

C) Skills based routing is also a common method used to route interactions based on agent skills.

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Viola

9 months ago

I agree, B) Standard ACD is the classic method for routing interactions.

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