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Genesys Exam GCX-ARC Topic 1 Question 30 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 30
Topic #: 1
[All GCX-ARC Questions]

Select all the possible measurements for the selection timeout of every menu. (Choose two.)

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Suggested Answer: C

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.


by Margret at Jul 04, 2024, 11:37 AM

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Irma
2 days ago
I'm not sure about Minutes. I think it could also be D) Milliseconds for more precise timing.
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Sabrina
4 days ago
I agree with Shawn. Minutes and Seconds make sense for menu selection timeout.
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Shawn
7 days ago
I think it's B) Minutes and C) Seconds.
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