Genesys Exam GCX-ARC Topic 1 Question 29 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 29
Topic #: 1

[All GCX-ARC Questions]

Which ACD routing method routes interaction to the next available agent?

ABullseye ACD

BStandard ACD

CSkills based routing

DAll of the above

Show Suggested Answer

Suggested Answer: B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

by Amber at Jun 22, 2024, 01:24 AM

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Stacey

4 months ago

I'm going to go with my gut and say C) Skills based routing. Sounds like the most logical choice to me. Although, if I'm wrong, I might need to 'skill up' on my ACD knowledge.

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Willow

2 months ago

Yeah, it ensures that the right agent handles the interaction.

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Jules

2 months ago

I agree, it makes sense to route interactions based on skills.

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Aretha

3 months ago

I think C) Skills based routing is the best choice.

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Regenia

3 months ago

Let's go with C) Skills based routing then.

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Celia

3 months ago

I agree, it seems like the most logical option.

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Hillary

3 months ago

I think C) Skills based routing is the best choice.

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Rolland

4 months ago

D) All of the above? Really? Is the exam writer trying to trick us or something? *shakes head*

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Tora

3 months ago

C) Skills based routing

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Matt

3 months ago

B) Standard ACD

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Edelmira

4 months ago

A) Bullseye ACD

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Kasandra

4 months ago

B) Standard ACD sounds like the correct answer to me. It's the classic 'first available agent' method, which is what the question is asking about.

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Jina

5 months ago

I'm not sure, but I think D) All of the above could also be correct.

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Fidelia

5 months ago

I'm stumped on this one. Maybe I should have paid more attention during the ACD training session. *nervous laugh*

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Howard

3 months ago

D) All of the above

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Virgina

4 months ago

C) Skills based routing

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Hyman

4 months ago

B) Standard ACD

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Ludivina

4 months ago

A) Bullseye ACD

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Junita

5 months ago

I agree with Stephen, skills based routing makes sense for routing to the next available agent.

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Stephen

5 months ago

I think the answer is C) Skills based routing.

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Whitley

5 months ago

D) All of the above seems too broad. I'm going to go with C) Skills based routing. That's the one that routes based on agent skills, which seems more specific to the question.

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