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Genesys Exam GCX-ARC Topic 1 Question 28 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 28
Topic #: 1
[All GCX-ARC Questions]

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

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Suggested Answer: A, D, E

by Ruthann at May 31, 2024, 04:24 PM

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Delisa
5 months ago
Wait, so can I choose the media types that agents can use to distract themselves from their current interactions? Asking for a friend.
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Stevie
5 months ago
This question is making me feel like I'm playing a game of 'Which one of these things is not like the other?' I think A, B, and D are the clear winners here.
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Van
5 months ago
Hmm, I'm not sure about C. Limiting the time an agent can spend on each media type might be a bit too restrictive. I'd stick with A, B, and D.
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Felicitas
4 months ago
I think it's important to set limits on how many different media types an agent can handle at once.
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Sherita
4 months ago
I agree, A, B, and D seem like the most important settings to configure.
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Cassie
5 months ago
I agree with Rosalyn, but I'd also include E. Being able to configure which media types can interrupt current interactions is a crucial feature for managing agent workload.
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Amber
4 months ago
Definitely, being able to control which media types can interrupt current interactions is key for managing workload effectively.
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Amber
5 months ago
I agree, setting the maximum capacity for agents and after call work time is crucial for efficiency.
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Amber
5 months ago
I think A, B, and E are the most important to configure in the Utilization feature.
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Blythe
5 months ago
I believe the options A, C, and E are the ones that can be configured.
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Ashleigh
5 months ago
I agree, it helps ensure agents are not overwhelmed with too many interactions at once.
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Alecia
6 months ago
I think the Utilization feature is really important for managing agent workload.
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Rosalyn
6 months ago
A, B, and D seem like the right choices. The Utilization feature should allow us to configure agent capacity, after-call work time, and the number of media types they can handle simultaneously.
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Lauran
5 months ago
Yes, those options make sense for optimizing agent utilization and efficiency in handling different media types.
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Valentine
5 months ago
Yes, those options seem to cover the key aspects of agent utilization and efficiency.
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Lauran
5 months ago
I agree, A, B, and D are the correct choices for configuring agent capacity, after-call work time, and the number of media types they can handle simultaneously.
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Valentine
5 months ago
I agree, A, B, and D are the correct choices for configuring agent capacity and handling multiple media types.
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Abraham
5 months ago
It's important to set these parameters correctly to optimize agent utilization and efficiency.
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Abraham
5 months ago
I agree, A, B, and D are the correct choices for configuring agent capacity, after-call work time, and the number of media types they can handle simultaneously.
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