Genesys Exam GCX-ARC Topic 1 Question 26 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 26
Topic #: 1

[All GCX-ARC Questions]

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

AReports

BDashboards

CDynamic Views

DAll of the above

Show Suggested Answer

Suggested Answer: C

https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/

by Cordie at May 09, 2024, 11:26 AM

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Caprice

10 months ago

Good point. I was considering All of the above. It’s confusing!

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Phillip

11 months ago

True, but Dashboards also aggregate data over time. Reports usually just show historical metrics.

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Curt

11 months ago

Why not Dynamic Views? They seem to fit both real-time and historical data.

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Juan

11 months ago

I think the answer might be Dashboards.

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Phillip

11 months ago

Yeah, the one asking about real-time and historical metrics.

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Caprice

11 months ago

Hey, did you see that question about Performance views?

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