Genesys Exam GCX-ARC Topic 1 Question 11 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 11
Topic #: 1

[All GCX-ARC Questions]

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

AArchitect

BAutomatic Call Distribution

CCall Routing

DScheduling

Show Suggested Answer

Suggested Answer: D

by Mitzie at Jul 28, 2023, 11:23 PM

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12 hours ago

I'm not sure, but I think C) Call Routing could also be a possible answer for routing interactions based on an algorithm.

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2 days ago

I agree with Raymon, B) Automatic Call Distribution makes sense for routing interactions efficiently.

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6 days ago

I think the answer is B) Automatic Call Distribution because it sounds like it's about routing interactions to the best agent.

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