Genesys Exam GCP-GCX Topic 4 Question 40 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 40
Topic #: 4

If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receive the email.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: B

In Genesys Cloud CX, the issue reporting email address is a configurable setting that determines where reports of system issues are sent. If this address is not set up, system issues will not automatically be emailed to all employees with administrative roles. Instead, issues need to be reported through the designated support channels or by manually notifying the appropriate individuals or teams within the organization.

by German at Sep 14, 2024, 02:32 AM

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Alita

1 months ago

I'm not sure, but I think the answer is B) False as well. It wouldn't make sense for all admins to get the email.

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Raymon

1 months ago

I agree with Trinidad. If the email address is not set up, why would all admins receive the email?

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Jacquelyne

2 months ago

B is the right answer. I'd hate to get spammed with all those issue reports. My inbox is already a mess as it is!

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Gregoria

29 days ago

Yes, it's important to have the right email address set up to avoid unnecessary emails.

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Lajuana

30 days ago

I agree, it would be overwhelming to receive all those issue reports.

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Roslyn

1 months ago

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Trinidad

2 months ago

I think the answer is B) False.

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Janey

2 months ago

Hmm, I guess the Genesys Cloud CX system has some security issues if any admin can see those emails. Time to call the IT guy, or maybe the Ghostbusters?

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