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Genesys Exam GCP-GCX Topic 4 Question 40 Discussion

Actual exam question for Genesys's Genesys Cloud CX Certified Professional - Consolidated exam
Question #: 40
Topic #: 4
[All Genesys Cloud CX Certified Professional - Consolidated Questions]

If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receive the email.

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Suggested Answer: B

In Genesys Cloud CX, the issue reporting email address is a configurable setting that determines where reports of system issues are sent. If this address is not set up, system issues will not automatically be emailed to all employees with administrative roles. Instead, issues need to be reported through the designated support channels or by manually notifying the appropriate individuals or teams within the organization.


by German at Sep 14, 2024, 02:32 AM

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Alita
4 days ago
I'm not sure, but I think the answer is B) False as well. It wouldn't make sense for all admins to get the email.
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Raymon
5 days ago
I agree with Trinidad. If the email address is not set up, why would all admins receive the email?
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Jacquelyne
19 days ago
B is the right answer. I'd hate to get spammed with all those issue reports. My inbox is already a mess as it is!
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Trinidad
20 days ago
I think the answer is B) False.
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Janey
20 days ago
Hmm, I guess the Genesys Cloud CX system has some security issues if any admin can see those emails. Time to call the IT guy, or maybe the Ghostbusters?
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Marleen
22 days ago
The correct answer is B. False. Only authorized personnel should receive issue reporting emails.
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Crista
9 days ago
The correct answer is B. False. Only authorized personnel should receive issue reporting emails.
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Candida
11 days ago
A) True
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Lamar
11 days ago
B) False
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