Genesys Exam GCP-GCX Topic 3 Question 41 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 41
Topic #: 3

[All GCP-GCX Questions]

You are preparing to deploy Genesys Cloud CX and need to order trunks.

Where can you find guidelines on PSTN carrier requirements?

ABy asking your carrier what you would need.

BOn the PSTN carrier's web site.

CGet a default trunk line installed.

DIn the Genesys Cloud CX Resource Center.

Show Suggested Answer

Suggested Answer: C

In Genesys Cloud CX, the Preview dialing mode is specifically designed to allow agents to review customer information before initiating the call. This mode presents the agent with customer details and relevant context before the dialing process begins, enabling the agent to prepare for the interaction and tailor their approach based on the customer's history and needs. This preparation can lead to more personalized and effective customer engagements.

by Lili at Sep 17, 2024, 05:49 AM

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