Genesys Exam GCP-GCX Topic 3 Question 41 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 41
Topic #: 3

[All GCP-GCX Questions]

Which dialing mode allows the agent to see customer information before dialing?

AProgressive

BPredictive

CPreview

DPower

Show Suggested Answer

Suggested Answer: C

In Genesys Cloud CX, the Preview dialing mode is specifically designed to allow agents to review customer information before initiating the call. This mode presents the agent with customer details and relevant context before the dialing process begins, enabling the agent to prepare for the interaction and tailor their approach based on the customer's history and needs. This preparation can lead to more personalized and effective customer engagements.

by Lili at Sep 17, 2024, 05:49 AM

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Glory

1 months ago

C) Preview, all the way. Unless, of course, you want to accidentally call your boss's ex-wife. That would be a real \power\ move, am I right? *winks*

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Annmarie

1 months ago

This is a tough one, but I'm going with C) Preview. Gotta get that customer info first, otherwise how will I know what to say? I'm not a mind reader, you know.

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Weldon

5 days ago

I'm not sure, but I think C) Preview makes sense. It's always good to be prepared before reaching out to a customer.

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Galen

7 days ago

I agree, C) Preview is the way to go. It helps personalize the conversation and makes the call more efficient.

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Salena

19 days ago

I think you're right, C) Preview is the correct answer. It's important to have that customer information before making the call.

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Dorinda

1 months ago

B) Predictive is the way to go. Let the system do the work and just start talking to the customer. No need to waste time previewing.

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Vallie

16 days ago

B) Predictive is great for high call volume situations.

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Yoko

18 days ago

C) I prefer Preview mode so I can prepare before calling.

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Rutha

26 days ago

B) Predictive is definitely the most efficient option.

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Ahmed

2 months ago

I'm not sure, but I think Progressive mode also allows agents to see customer information before dialing.

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Hubert

2 months ago

I agree with Teri, Preview mode allows agents to see customer information before dialing.

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Karma

2 months ago

Definitely C) Preview. Who wants to just start dialing without knowing anything about the customer first? That's a recipe for disaster.

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Ernie

1 months ago

I prefer C) Preview as well. It's important to have all the information before reaching out to the customer.

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Yolande

1 months ago

I think A) Progressive is better because it saves time by automatically dialing the next number in the list.

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Lorrie

1 months ago

I agree, C) Preview is definitely the way to go. It helps to be prepared before making the call.

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Teri

2 months ago

I think the answer is C) Preview.

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Avery

2 months ago

I think the answer is C) Preview. That's the only one that lets you see the customer info before dialing, right?

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Rana

1 months ago

That's right! Preview dialing mode is the one that shows customer information before making the call.

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Suzan

1 months ago

Yes, you are correct. Preview dialing mode allows agents to see customer information before dialing.

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