Genesys Exam GCP-GCX Topic 3 Question 41 Discussion

Actual exam question for Genesys's Genesys Cloud CX Certified Professional - Consolidated exam

Question #: 41
Topic #: 3

[All Genesys Cloud CX Certified Professional - Consolidated Questions]

Which dialing mode allows the agent to see customer information before dialing?

AProgressive

BPredictive

CPreview

DPower

Show Suggested Answer

Suggested Answer: C

In Genesys Cloud CX, the Preview dialing mode is specifically designed to allow agents to review customer information before initiating the call. This mode presents the agent with customer details and relevant context before the dialing process begins, enabling the agent to prepare for the interaction and tailor their approach based on the customer's history and needs. This preparation can lead to more personalized and effective customer engagements.

by Lili at Sep 17, 2024, 05:49 AM

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Dorinda

3 days ago

B) Predictive is the way to go. Let the system do the work and just start talking to the customer. No need to waste time previewing.

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Ahmed

9 days ago

I'm not sure, but I think Progressive mode also allows agents to see customer information before dialing.

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Hubert

13 days ago

I agree with Teri, Preview mode allows agents to see customer information before dialing.

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Karma

15 days ago

Definitely C) Preview. Who wants to just start dialing without knowing anything about the customer first? That's a recipe for disaster.

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Lorrie

1 days ago

I agree, C) Preview is definitely the way to go. It helps to be prepared before making the call.

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Teri

24 days ago

I think the answer is C) Preview.

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Avery

28 days ago

I think the answer is C) Preview. That's the only one that lets you see the customer info before dialing, right?

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Rana

4 days ago

That's right! Preview dialing mode is the one that shows customer information before making the call.

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Suzan

8 days ago

Yes, you are correct. Preview dialing mode allows agents to see customer information before dialing.

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