Genesys Exam GCP-GCX Topic 3 Question 35 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 35
Topic #: 3

[All GCP-GCX Questions]

Which dialing mode allows the agent to see customer information before dialing?

AProgressive

BPredictive

CPreview

DPower

Show Suggested Answer

Suggested Answer: C

In Genesys Cloud CX, the Preview dialing mode is specifically designed to allow agents to review customer information before initiating the call. This mode presents the agent with customer details and relevant context before the dialing process begins, enabling the agent to prepare for the interaction and tailor their approach based on the customer's history and needs. This preparation can lead to more personalized and effective customer engagements.

by Dannie at Aug 24, 2024, 10:54 PM

Limited Time Offer

25%

Off

Get Premium GCP-GCX Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Lenna

2 months ago

I hope the answer isn't 'Dial-a-Joke', because I'm not in the mood for any puns right now. Preview it is!

upvoted 0 times

Leigha

19 days ago

Great choice! Preview is the right option for seeing customer information before dialing.

upvoted 0 times

...

Lynelle

20 days ago

That's correct, Preview is the dialing mode that shows customer information before making the call.

upvoted 0 times

...

Howard

1 months ago

I agree, Preview allows the agent to see customer information before dialing.

upvoted 0 times

...

Alisha

2 months ago

I think the answer is C) Preview.

upvoted 0 times

...

Fernanda

2 months ago

Actually, the correct answer is C) Preview. In Preview mode, agents can review customer information before making the call.

upvoted 0 times

...

Haydee

2 months ago

I'm not sure, but I think Progressive mode also allows agents to see customer information before dialing.

upvoted 0 times

...

Niesha

2 months ago

Haha, Progressive dialing? What is this, car insurance? I'm going with the classic Preview option.

upvoted 0 times

Cristina

2 months ago

I prefer Progressive, it helps me save time by automatically dialing the next number.

upvoted 0 times

...

Gracia

2 months ago

I think Preview is the way to go too. It's always good to have that customer info upfront.

upvoted 0 times

...

Rosann

2 months ago

I agree with Rosendo, Preview mode allows agents to see customer information before dialing.

upvoted 0 times

...

Vernice

2 months ago

Power dialing? Is this exam testing my bicep strength or my call center skills? I'll go with Preview.

upvoted 0 times

Buck

2 months ago

Yeah, Preview allows you to see customer information before dialing. Good choice!

upvoted 0 times

...

Lettie

2 months ago

I think it's Preview too. Power dialing sounds intense.

upvoted 0 times

...

Rosendo

3 months ago

I think the answer is C) Preview.

upvoted 0 times

...

Hoa

3 months ago

Predictive dialing? Isn't that like a psychic hotline or something? I'll stick with Preview, thanks.

upvoted 0 times

Cletus

2 months ago

Yeah, I agree. Preview dialing gives me more control over the calls.

upvoted 0 times

...

Amber

2 months ago

Predictive dialing is more automated, but I prefer Preview dialing too.

upvoted 0 times

...

Bernadine

2 months ago

Progressive dialing allows the agent to see customer information before dialing.

upvoted 0 times

...

Mary

3 months ago

I think Preview is the way to go here. Seeing customer info before dialing just makes sense, you know?

upvoted 0 times

Yuonne

2 months ago

Power mode allows agents to manually control the dialing process, giving them more flexibility.

upvoted 0 times

...

Jade

2 months ago

Predictive mode is great for high call volume, it predicts when an agent will be available to take the next call.

upvoted 0 times

...

Jeanice

2 months ago

I think Progressive mode is better for efficiency, though. It dials the next number automatically after the current call ends.

upvoted 0 times

...

Linsey

2 months ago

I agree, Preview mode definitely helps in being more prepared for the call.

upvoted 0 times

...