Genesys Exam GCP-GCX Topic 2 Question 42 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 42
Topic #: 2

[All GCP-GCX Questions]

In which of these views would you see the amount of time an agent spent in each status?

AAgent Interaction

BAgent Queue

CAgent Status

DAgent Performance

Show Suggested Answer

Suggested Answer: C

The Agent Status view in Genesys Cloud CX is designed to show detailed information about an agent's status over time, including the amount of time spent in each status such as Available, Busy, Away, etc. This view provides insights into how agents are allocating their time, which can be crucial for understanding productivity, identifying bottlenecks, and making informed staffing decisions.

by Glenna at Oct 24, 2024, 10:28 PM

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Oren

18 hours ago

Hmm, I'm going with B) Agent Queue. Seems like the most logical place to see that kind of information.

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Cristy

2 days ago

D) Agent Performance sounds like the logical choice here. Wouldn't that be the place to track their time spent in different statuses?

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Jesusita

9 days ago

C) Agent Status for sure. Gotta keep an eye on those agents and make sure they're not slacking off!

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1 months ago

I think the answer is C) Agent Status.

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