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Genesys Exam GCP-GCX Topic 2 Question 42 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 42
Topic #: 2

[All GCP-GCX Questions]

In which of these views would you see the amount of time an agent spent in each status?

AAgent Interaction

BAgent Queue

CAgent Status

DAgent Performance

Show Suggested Answer

Suggested Answer: C

The Agent Status view in Genesys Cloud CX is designed to show detailed information about an agent's status over time, including the amount of time spent in each status such as Available, Busy, Away, etc. This view provides insights into how agents are allocating their time, which can be crucial for understanding productivity, identifying bottlenecks, and making informed staffing decisions.

by Glenna at Oct 24, 2024, 10:28 PM

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Eladia

3 months ago

C) Agent Status, no doubt. That's where the juicy time-tracking data lives. Or at least, that's what my crystal ball is telling me.

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Rosalyn

4 months ago

Haha, this is a tough one. I bet the answer is hidden somewhere in the back of the employee break room fridge!

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Gaynell

2 months ago

Maybe it's B) Agent Queue?

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Cyril

2 months ago

I'm pretty sure it's A) Agent Interaction.

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Kayleigh

3 months ago

No, I believe it's D) Agent Performance.

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Yen

3 months ago

I think it's C) Agent Status.

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Oren

4 months ago

Hmm, I'm going with B) Agent Queue. Seems like the most logical place to see that kind of information.

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Cristy

4 months ago

D) Agent Performance sounds like the logical choice here. Wouldn't that be the place to track their time spent in different statuses?

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Britt

3 months ago

D) Agent Performance

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Wilburn

3 months ago

C) Agent Status

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Kanisha

3 months ago

B) Agent Queue

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Elenor

3 months ago

A) Agent Interaction

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Jesusita

4 months ago

C) Agent Status for sure. Gotta keep an eye on those agents and make sure they're not slacking off!

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Twanna

3 months ago

Agent Status is crucial for keeping productivity high and ensuring agents are on task.

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Sheron

3 months ago

Definitely, it's important to monitor how much time agents spend in each status.

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Leontine

3 months ago

I agree, Agent Status is the way to go to track agent performance.

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Hermila

4 months ago

I think the answer is C) Agent Status. That's where I'd expect to see the time spent in each status.

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Stephen

3 months ago

I believe it's B) Agent Queue.

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Asha

4 months ago

I think it could also be A) Agent Interaction.

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Elly

4 months ago

I'm not sure, but I think it might be D) Agent Performance.

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Annabelle

4 months ago

I agree, I think the answer is C) Agent Status.

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Cletus

4 months ago

I disagree, I believe it's D) Agent Performance because it tracks agent's time in each status.

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Estrella

5 months ago

I think the answer is C) Agent Status.

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