Genesys Exam GCP-GCX Topic 2 Question 36 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 36
Topic #: 2

Which of the following statements defines a critical question in an Evaluation Form?

ACritical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.

BCritical questions are questions that the agent must answer.

CCritical questions are multiple choice questions that have a higher weightage than non-critical questions.

DIf answered 'No', critical questions will result in an evaluation score of zero for the interaction.

Show Suggested Answer

Suggested Answer: B

The Campaign Performance Summary view in Genesys Cloud CX provides a high-level overview of a campaign's performance, summarizing key metrics and outcomes. This view is designed to give managers and supervisors a quick snapshot of how campaigns are performing, enabling them to assess the effectiveness of their outreach strategies and make informed decisions about adjustments or improvements needed to optimize results.

by Dean at Sep 10, 2024, 02:26 PM

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