Genesys Exam GCP-GCX Topic 2 Question 31 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 31
Topic #: 2

Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

APublic Interface Services

BCore Services

CCommunication Services

DApplication Services

Show Suggested Answer

Suggested Answer: B

Genesys Cloud CX provides the flexibility to customize telephony configurations, including the creation of new number plans and outbound routes. This allows organizations to tailor their telephony setup to their specific operational needs and call routing strategies, ensuring optimal call management and efficiency.

by Latanya at Jul 03, 2024, 09:20 PM

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