Genesys Exam GCP-GCX Topic 2 Question 31 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 31
Topic #: 2

Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users cannot customize new number plans and outbound routes.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: B

Genesys Cloud CX provides the flexibility to customize telephony configurations, including the creation of new number plans and outbound routes. This allows organizations to tailor their telephony setup to their specific operational needs and call routing strategies, ensuring optimal call management and efficiency.

by Latanya at Jul 03, 2024, 09:20 PM

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Yuonne

4 months ago

Haha, this question is like asking if Genesys Cloud CX runs on a potato. Of course the answer is False, what kind of limited system would that be?

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Jeannetta

4 months ago

B) False

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Talia

4 months ago

A) True

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Clement

4 months ago

I bet the marketing team at Genesys came up with this question just to trip us up. Everyone knows the answer is False. They want us to think inside the box, but we're cloud contact center ninjas!

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Mi

4 months ago

Hmm, I've heard mixed things about this. But I'm pretty sure the answer is False. Customization is key in modern cloud contact centers.

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Crissy

3 months ago

B) False

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Tasia

4 months ago

I think you're right, customization is important in modern contact centers.

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Olive

4 months ago

B) False

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Barrett

4 months ago

A) True

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Delisa

5 months ago

False, for sure. Genesys Cloud CX is all about flexibility and customization. I can't imagine a scenario where they would limit us like that.

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Levi

5 months ago

This is a trick question, Genesys Cloud CX definitely allows customization of number plans and outbound routes. How else would we make our contact center truly unique?

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