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Genesys Exam GCP-GCX Topic 1 Question 48 Discussion
Actual exam question for
Genesys's
GCP-GCX exam
Question #: 48
Topic #: 1
[All GCP-GCX Questions]
Topic #: 1
In which of these views would you see the amount of time an agent spent in each status?
Suggested Answer:
C
The Agent Status view in Genesys Cloud CX is designed to show detailed information about an agent's status over time, including the amount of time spent in each status such as Available, Busy, Away, etc. This view provides insights into how agents are allocating their time, which can be crucial for understanding productivity, identifying bottlenecks, and making informed staffing decisions.
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