Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25

- Free Preparation Discussions

Genesys Exam GCP-GCX Topic 1 Question 39 Discussion

Actual exam question for Genesys's Genesys Cloud CX Certified Professional - Consolidated exam

Question #: 39
Topic #: 1

[All Genesys Cloud CX Certified Professional - Consolidated Questions]

Where can DID Numbers be assigned to? Choose 3 answers

AExternal Trunk

BPerson

CCall Flow

DPhone

EQueue

FEdge

Show Suggested Answer

Suggested Answer: B, C, E

In Genesys Cloud CX, DID (Direct Inward Dialing) numbers can be assigned to various entities within the system to facilitate direct calling. Assignable entities include 'Person' (individual users), 'Call Flow' (specific call routing configurations), and 'Queue' (groups of agents handling specific types of interactions). This assignment flexibility allows for efficient call routing and management, enhancing the caller experience and operational efficiency.

by Peggie at Sep 14, 2024, 10:13 AM

Limited Time Offer

25%

Off

Get Premium GCP-GCX Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Tran

2 days ago

Hmm, let's see... DID numbers for Trunks, Phones, and Queues. Easy peasy!

upvoted 0 times

...

Bronwyn

3 days ago

I'd go with B, C, and E. Wouldn't want to miss out on that juicy 'Person' option, am I right?

upvoted 0 times

...

Cordell

6 days ago

A, C, and E are the correct answers. Gotta love it when they try to trick us with silly options like 'Edge'.

upvoted 0 times

...

Broderick

8 days ago

Haha, why would you assign a DID number to a phone? That's like giving a phone its own phone number, that's just ridiculous!

upvoted 0 times

...

Whitney

11 days ago

I believe DID Numbers can also be assigned to Call Flow, as it helps in routing calls efficiently.

upvoted 0 times

...

Tamra

12 days ago

I agree with Jesusa. Assigning DID Numbers to External Trunk, Person, and Phone makes sense.

upvoted 0 times

...

Rebbecca

22 days ago

I'm pretty sure DID numbers can be assigned to Persons, Call Flows, and Queues. That covers a good range of options.

upvoted 0 times

Deonna

2 days ago

I think DID numbers can be assigned to Persons, Call Flows, and Queues.

upvoted 0 times

...

...

Jesusa

26 days ago

I think DID Numbers can be assigned to External Trunk, Person, and Phone.

upvoted 0 times

...