Genesys Exam GCP-GCX Topic 1 Question 33 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 33
Topic #: 1

Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users cannot customize new number plans and outbound routes.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: B

Genesys Cloud CX provides the flexibility to customize telephony configurations, including the creation of new number plans and outbound routes. This allows organizations to tailor their telephony setup to their specific operational needs and call routing strategies, ensuring optimal call management and efficiency.

by Zona at Jul 12, 2024, 07:31 PM

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Ardella

3 months ago

Haha, I bet the Genesys team is sitting around laughing at us for even considering this 'True' option. No way that's correct.

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Lucy

2 months ago

Definitely false, they must have some level of customization available.

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Billye

2 months ago

I agree, there's no way they wouldn't allow any customization.

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Noble

2 months ago

B) False

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Danica

3 months ago

A) True

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Mica

3 months ago

Wait, we can't even create our own number plans? What is this, the Stone Age of contact centers?

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Hubert

2 months ago

Wait, really? That seems very limiting.

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Anthony

2 months ago

That's correct, we can't customize new number plans or outbound routes.

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Sherron

3 months ago

A) True

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Rachael

3 months ago

False, of course. Genesys Cloud CX is all about flexibility, no way they would limit our number plan options.

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Ashlee

3 months ago

False, of course. Genesys Cloud CX is all about flexibility, no way they would limit our number plan options.

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Gertude

3 months ago

B) False

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Nana

3 months ago

A) True

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Nana

4 months ago

True? Seriously? I thought we could customize everything in Genesys Cloud CX. This is a letdown.

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Wava

2 months ago

I wish we had more flexibility to customize those settings.

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Marshall

2 months ago

I know, it's disappointing. But that's how the system is designed.

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Ming

3 months ago

Yes, it's true. Users cannot customize new number plans and outbound routes in Genesys Cloud CX.

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Raylene

3 months ago

Yeah, it's true. We have to work with the predefined set provided by the platform.

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Alton

3 months ago

I know, it's disappointing that we can't customize number plans and outbound routes in Genesys Cloud CX.

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Elfriede

3 months ago

B) False

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Wenona

4 months ago

A) True

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Adelle

4 months ago

A) True. I've read the documentation and it states that the number plans and outbound routes are predefined.

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Genevive

4 months ago

B) False. I believe users can customize new number plans and outbound routes in Genesys Cloud CX.

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Mitsue

4 months ago

A) True. I think Genesys Cloud CX does come with predefined number plans and outbound routes that users cannot customize.

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