Genesys Exam GCP-GC-REP Topic 9 Question 14 Discussion

Actual exam question for Genesys's GCP-GC-REP exam

Question #: 14
Topic #: 9

Which of the following statements are true? (Choose three.)

AA queue report only counts interactions handled by an agent.

BAn Abandon is an interaction that disconnects before an agent handles it.

CAn agent-based report counts any interactions an agent worked with.

DEach report contains a pre-defined set of metrics.

EReports can be created and then configured.

Show Suggested Answer

Suggested Answer: B, D, E

by Lavera at May 08, 2022, 08:11 PM

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