Genesys Exam GCP-GC-REP Topic 6 Question 18 Discussion

Actual exam question for Genesys's GCP-GC-REP exam

Question #: 18
Topic #: 6

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

AAgent Metrics Report

BAgent Activity Summary Report

CAgent Login-Logout Details Report

DAgent Quality Details Report

Show Suggested Answer

Suggested Answer: B

by Sherita at May 09, 2022, 04:37 AM

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