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Genesys Exam GCP-GC-REP Topic 5 Question 6 Discussion

Actual exam question for Genesys's GCP-GC-REP exam
Question #: 6
Topic #: 5
[All GCP-GC-REP Questions]

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

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Suggested Answer: B

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