Genesys Exam GCP-GC-ADM Topic 9 Question 64 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 64
Topic #: 9

[All GCP-GC-ADM Questions]

Which dialing mode allows the agent to see customer information before dialing?

AProgressive

BPredictive

CPreview

DPower

Show Suggested Answer

Suggested Answer: C

by Ronald at Nov 15, 2024, 12:20 PM

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Reid

3 months ago

Preview dialing is the clear choice here. Unless you're a psychic, you're gonna want to see who you're calling, am I right? Anything else is just playing customer service roulette.

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Leanna

2 months ago

Yeah, I always prefer preview dialing. It helps me prepare for the conversation ahead.

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Josphine

2 months ago

I agree, preview dialing is definitely the way to go. It's always good to know who you're calling.

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Harris

3 months ago

C) Preview is the way to go. I'm not about to put on a blindfold and start randomly dialing people. That's a recipe for awkward conversations and hurt feelings.

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Glen

1 months ago

D) Power dialing mode is best for sales teams looking to increase call volume.

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Cassi

1 months ago

C) Preview dialing mode allows agents to review customer information before making the call.

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Kandis

2 months ago

B) Predictive dialing mode is great for maximizing agent talk time.

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Krystal

2 months ago

A) Progressive dialing mode is more efficient for high call volumes.

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Lynelle

3 months ago

I'm going with C) Preview. It makes sense to have that customer info upfront before you start dialing. Anything else would just be a shot in the dark.

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Salome

3 months ago

Preview dialing is the answer for sure. I'd rather take a quick peek at the customer details than just go in guns blazing like a Predictive dialer. Gotta be prepared, you know?

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Merri

2 months ago

Predictive dialing can be too risky without knowing the customer details.

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Theresia

2 months ago

I prefer being prepared with Preview dialing too.

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Loreen

2 months ago

Yeah, it's important to have that customer information before making the call.

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Kristofer

2 months ago

I agree, Preview dialing is definitely the way to go.

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Percy

3 months ago

I'm not sure, but I think Progressive mode also allows agents to see customer information before dialing.

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Alton

3 months ago

The preview dialing mode is definitely the way to go. Who wants to dial blindly without seeing the customer's info first? That's like playing darts with your eyes closed!

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