Genesys Exam GCP-GC-ADM Topic 9 Question 64 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 64
Topic #: 9

[All GCP-GC-ADM Questions]

Which dialing mode allows the agent to see customer information before dialing?

AProgressive

BPredictive

CPreview

DPower

Show Suggested Answer

Suggested Answer: C

by Ronald at Nov 15, 2024, 12:20 PM

Limited Time Offer

25%

Off

Get Premium GCP-GC-ADM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Reid

10 days ago

Preview dialing is the clear choice here. Unless you're a psychic, you're gonna want to see who you're calling, am I right? Anything else is just playing customer service roulette.

upvoted 0 times

...

Harris

17 days ago

C) Preview is the way to go. I'm not about to put on a blindfold and start randomly dialing people. That's a recipe for awkward conversations and hurt feelings.

upvoted 0 times

...

Lynelle

21 days ago

I'm going with C) Preview. It makes sense to have that customer info upfront before you start dialing. Anything else would just be a shot in the dark.

upvoted 0 times

...

Salome

25 days ago

Preview dialing is the answer for sure. I'd rather take a quick peek at the customer details than just go in guns blazing like a Predictive dialer. Gotta be prepared, you know?

upvoted 0 times

Loreen

5 days ago

Yeah, it's important to have that customer information before making the call.

upvoted 0 times

...

Kristofer

7 days ago

I agree, Preview dialing is definitely the way to go.

upvoted 0 times

...

Percy

30 days ago

I'm not sure, but I think Progressive mode also allows agents to see customer information before dialing.

upvoted 0 times

...

1 months ago

I think the answer is C) Preview.

upvoted 0 times

...