New Year Sale ! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Genesys Exam GCP-GC-ADM Topic 9 Question 62 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 62
Topic #: 9
[All GCP-GC-ADM Questions]

Why are skills and languages configured separately?

Show Suggested Answer Hide Answer
Suggested Answer: C

https://help.mypurecloud.com/articles/assign-remove-skills-user/

by Jacob at Sep 17, 2024, 11:28 PM

Limited Time Offer

25%

Off

Get Premium GCP-GC-ADM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Alayna
2 months ago
Option A is the way to go. Granular competency ratings for skills are key for accurate agent matching.
upvoted 0 times
Dalene
23 days ago
B) Definitely, it ensures that the right agent is assigned to the right interaction
upvoted 0 times
...
Shannon
25 days ago
A) I agree, having detailed skill ratings is important for matching agents accurately
upvoted 0 times
...
Dorcas
27 days ago
B) So that an agent with a skill can receive an interaction regardless of the language requirement
upvoted 0 times
...
Devorah
30 days ago
A) So that skills can have a more granular competency rating than languages
upvoted 0 times
...
Elmer
1 months ago
D) Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction
upvoted 0 times
...
Isabelle
1 months ago
B) So that an agent with a skill can receive an interaction regardless of the language requirement
upvoted 0 times
...
Jennifer
2 months ago
A) So that skills can have a more granular competency rating than languages
upvoted 0 times
...
...
Tamra
3 months ago
Ha! Combining skills and languages? That's like trying to speak Fluent Coding or Proficient Java. Definitely not the way to go!
upvoted 0 times
Donette
2 months ago
C) So that an agent with a language capability can receive an interaction regardless of the skill requirement
upvoted 0 times
...
Julio
2 months ago
B) So that an agent with a skill can receive an interaction regardless of the language requirement
upvoted 0 times
...
Johnetta
2 months ago
C) So that an agent with a language capability can receive an interaction regardless of the skill requirement
upvoted 0 times
...
Marleen
2 months ago
B) So that an agent with a skill can receive an interaction regardless of the language requirement
upvoted 0 times
...
Maile
2 months ago
A) So that skills can have a more granular competency rating than languages
upvoted 0 times
...
Kenny
2 months ago
A) So that skills can have a more granular competency rating than languages
upvoted 0 times
...
...
Stefany
3 months ago
But wouldn't it be more efficient to combine skills and languages to determine if an agent is suitable for an interaction?
upvoted 0 times
...
Alysa
3 months ago
I agree with Mitsue. Having separate configurations allows for a more detailed assessment of an agent's abilities.
upvoted 0 times
...
Celestina
3 months ago
This question is a real head-scratcher! I'm going to have to think it through a bit more before I can decide on the best answer.
upvoted 0 times
...
Mitsue
3 months ago
I think skills and languages are configured separately so that skills can have a more granular competency rating than languages.
upvoted 0 times
...
Lelia
3 months ago
Option D doesn't make sense to me. Skills and languages are different competencies, so they shouldn't be combined in that way.
upvoted 0 times
Herman
2 months ago
C) So that an agent with a language capability can receive an interaction regardless of the skill requirement
upvoted 0 times
...
Sherman
2 months ago
B) So that an agent with a skill can receive an interaction regardless of the language requirement
upvoted 0 times
...
Wilbert
3 months ago
A) So that skills can have a more granular competency rating than languages
upvoted 0 times
...
...
Cassie
3 months ago
I agree with Carmen. Keeping skills and languages distinct allows for more flexibility in matching agents to interactions.
upvoted 0 times
Pilar
2 months ago
C) So that an agent with a language capability can receive an interaction regardless of the skill requirement
upvoted 0 times
...
Charlena
3 months ago
B) So that an agent with a skill can receive an interaction regardless of the language requirement
upvoted 0 times
...
Mollie
3 months ago
A) So that skills can have a more granular competency rating than languages
upvoted 0 times
...
...
Carmen
3 months ago
Option B seems the most logical. Separating skills and languages allows agents to receive interactions based on their capabilities, regardless of specific requirements.
upvoted 0 times
Sueann
3 months ago
It definitely simplifies the process and ensures that agents can be utilized efficiently based on their abilities.
upvoted 0 times
...
Luisa
3 months ago
I agree, having skills and languages separate makes it easier for agents to handle a variety of interactions.
upvoted 0 times
...
...

Save Cancel