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Genesys Exam GCP-GC-ADM Topic 9 Question 62 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 62
Topic #: 9
[All GCP-GC-ADM Questions]

Why are skills and languages configured separately?

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Suggested Answer: C

https://help.mypurecloud.com/articles/assign-remove-skills-user/

by Jacob at Sep 17, 2024, 11:28 PM

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Alayna
4 months ago
Option A is the way to go. Granular competency ratings for skills are key for accurate agent matching.
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Dalene
3 months ago
B) Definitely, it ensures that the right agent is assigned to the right interaction
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Shannon
3 months ago
A) I agree, having detailed skill ratings is important for matching agents accurately
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Dorcas
3 months ago
B) So that an agent with a skill can receive an interaction regardless of the language requirement
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Devorah
3 months ago
A) So that skills can have a more granular competency rating than languages
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Elmer
4 months ago
D) Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction
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Isabelle
4 months ago
B) So that an agent with a skill can receive an interaction regardless of the language requirement
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Jennifer
4 months ago
A) So that skills can have a more granular competency rating than languages
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Tamra
5 months ago
Ha! Combining skills and languages? That's like trying to speak Fluent Coding or Proficient Java. Definitely not the way to go!
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Donette
4 months ago
C) So that an agent with a language capability can receive an interaction regardless of the skill requirement
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Julio
4 months ago
B) So that an agent with a skill can receive an interaction regardless of the language requirement
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Johnetta
4 months ago
C) So that an agent with a language capability can receive an interaction regardless of the skill requirement
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Marleen
4 months ago
B) So that an agent with a skill can receive an interaction regardless of the language requirement
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Maile
4 months ago
A) So that skills can have a more granular competency rating than languages
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Kenny
4 months ago
A) So that skills can have a more granular competency rating than languages
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Stefany
5 months ago
But wouldn't it be more efficient to combine skills and languages to determine if an agent is suitable for an interaction?
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Alysa
5 months ago
I agree with Mitsue. Having separate configurations allows for a more detailed assessment of an agent's abilities.
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Celestina
5 months ago
This question is a real head-scratcher! I'm going to have to think it through a bit more before I can decide on the best answer.
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Mitsue
5 months ago
I think skills and languages are configured separately so that skills can have a more granular competency rating than languages.
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Lelia
5 months ago
Option D doesn't make sense to me. Skills and languages are different competencies, so they shouldn't be combined in that way.
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Herman
4 months ago
C) So that an agent with a language capability can receive an interaction regardless of the skill requirement
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Sherman
4 months ago
B) So that an agent with a skill can receive an interaction regardless of the language requirement
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Wilbert
5 months ago
A) So that skills can have a more granular competency rating than languages
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Cassie
6 months ago
I agree with Carmen. Keeping skills and languages distinct allows for more flexibility in matching agents to interactions.
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Pilar
4 months ago
C) So that an agent with a language capability can receive an interaction regardless of the skill requirement
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Charlena
5 months ago
B) So that an agent with a skill can receive an interaction regardless of the language requirement
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Mollie
5 months ago
A) So that skills can have a more granular competency rating than languages
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Carmen
6 months ago
Option B seems the most logical. Separating skills and languages allows agents to receive interactions based on their capabilities, regardless of specific requirements.
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Sueann
5 months ago
It definitely simplifies the process and ensures that agents can be utilized efficiently based on their abilities.
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Luisa
5 months ago
I agree, having skills and languages separate makes it easier for agents to handle a variety of interactions.
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