Genesys Exam GCP-GC-ADM Topic 9 Question 50 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 50
Topic #: 9

[All GCP-GC-ADM Questions]

Call Recording is enabled in .

AAdmin > Telephony

BAdmin > Quality

CAdmin > Contact Center

Show Suggested Answer

Suggested Answer: A

by Omer at May 31, 2024, 06:15 AM

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Belen

5 months ago

Haha, this question is making me feel like I'm back in my old call center days. Those were the days, am I right?

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Lakeesha

5 months ago

I'm stumped on this one. Wish they'd give us more context about the system we're working with.

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Hannah

5 months ago

B) Admin > Quality

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Tamar

5 months ago

A) Admin > Telephony

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Melynda

5 months ago

Admin > Telephony makes the most sense to me. That's where you control all the phone-related settings.

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Leila

4 months ago

Admin > Quality could also be a good option for managing call recording settings.

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Salome

4 months ago

I think Admin > Contact Center might also have options for call recording.

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Herschel

5 months ago

I agree, Admin > Telephony is the right place for call recording.

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Melodie

5 months ago

I agree with Gail, because call recording is usually a feature used in contact centers to monitor customer interactions.

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Davida

5 months ago

Hmm, I'm leaning towards Admin > Quality. Seems like that would be the logical place to manage call recordings.

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Rachael

5 months ago

I'm pretty sure it's Admin > Contact Center. That's where all the call center settings are, right?

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Tamie

4 months ago

Actually, it's Admin > Telephony where you can enable Call Recording.

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Bok

5 months ago

Yes, you are correct. Call Recording is enabled in Admin > Contact Center.

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Benton

5 months ago

Actually, it's in Admin > Quality where you can enable Call Recording.

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Alecia

5 months ago

I think it's in Admin > Telephony where you can find the option to enable Call Recording.

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Elouise

5 months ago

Yes, you're correct. Call Recording is enabled in Admin > Contact Center.

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Jesus

5 months ago

Actually, it's in Admin > Quality where you can enable Call Recording.

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Fairy

5 months ago

Yes, you're correct. Call Recording is enabled in Admin > Contact Center.

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Gail

6 months ago

I think the answer is C) Admin > Contact Center.

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