Genesys Exam GCP-GC-ADM Topic 9 Question 41 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 41
Topic #: 9

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)

ASkills

BAdditional attribute ratings

CLanguage

DTime since the agent became available

EStaffing requirements

Show Suggested Answer

Suggested Answer: A, C, D

https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/

by Buddy at Jan 24, 2024, 06:48 AM

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