Genesys Exam GCP-GC-ADM Topic 9 Question 18 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 18
Topic #: 9

Why are skills and languages configured separately?

ASo that skills can have a more granular competency rating than languages

BSo that an agent with a skill can receive an interaction regardless of the language requirement

CSo that an agent with a language capability can receive an interaction regardless of the skill requirement

DSkills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

Show Suggested Answer

Suggested Answer: C

by Gracia at May 06, 2022, 06:36 AM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!