Genesys Exam GCP-GC-ADM Topic 8 Question 68 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 68
Topic #: 8

[All GCP-GC-ADM Questions]

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

AArchitect

BAutomatic Call Distribution

CCall Routing

DScheduling

Show Suggested Answer

Suggested Answer: B

by Lyla at Feb 11, 2025, 04:30 AM

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Virgie

13 days ago

I'm not sure, but I think C) Call Routing could also be a possible answer.

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Lavelle

14 days ago

I agree with Yan, ACD makes sense for routing interactions efficiently.

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Yan

15 days ago

I think the answer is B) Automatic Call Distribution.

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Lettie

16 days ago

C. Call Routing seems like the correct answer here. The question is specifically asking about a system that routes interactions based on an algorithm.

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Arlette

24 days ago

I think the answer is B. Automatic Call Distribution. It makes the most sense to me.

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Renato

10 days ago

Yes, that's right. Automatic Call Distribution is the system that routes interactions based on an algorithm.

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Gilma

14 days ago

I agree, Automatic Call Distribution is the correct answer.

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