Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Genesys Exam GCP-GC-ADM Topic 8 Question 68 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 68
Topic #: 8
[All GCP-GC-ADM Questions]

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

Show Suggested Answer Hide Answer
Suggested Answer: B

by Lyla at Feb 11, 2025, 04:30 AM

Limited Time Offer

25%

Off

Get Premium GCP-GC-ADM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Carissa
28 days ago
B. Automatic Call Distribution is the way to go. It's the only option that specifically mentions routing interactions based on an algorithm.
upvoted 0 times
...
Shawnda
1 months ago
I'm cracking up at the thought of a system that routes interactions based on an algorithm that determines the 'best available agent' - like some kind of matchmaking service for customer service! But seriously, I think the answer is C. Call Routing.
upvoted 0 times
...
Chandra
1 months ago
Hmm, this is a tough one. I'm going to go with D. Scheduling. It could be a system that schedules agents based on availability.
upvoted 0 times
Adelle
17 days ago
I agree with you, it does sound like it could be a system for routing calls to the best available agent.
upvoted 0 times
...
Teddy
20 days ago
I think it's actually B. Automatic Call Distribution.
upvoted 0 times
...
...
Virgie
2 months ago
I'm not sure, but I think C) Call Routing could also be a possible answer.
upvoted 0 times
...
Lavelle
2 months ago
I agree with Yan, ACD makes sense for routing interactions efficiently.
upvoted 0 times
...
Yan
2 months ago
I think the answer is B) Automatic Call Distribution.
upvoted 0 times
...
Lettie
2 months ago
C. Call Routing seems like the correct answer here. The question is specifically asking about a system that routes interactions based on an algorithm.
upvoted 0 times
Jade
14 days ago
C) Call Routing
upvoted 0 times
...
Regenia
24 days ago
B) Automatic Call Distribution
upvoted 0 times
...
Coleen
1 months ago
A) Architect
upvoted 0 times
...
...
Arlette
2 months ago
I think the answer is B. Automatic Call Distribution. It makes the most sense to me.
upvoted 0 times
Renato
2 months ago
Yes, that's right. Automatic Call Distribution is the system that routes interactions based on an algorithm.
upvoted 0 times
...
Gilma
2 months ago
I agree, Automatic Call Distribution is the correct answer.
upvoted 0 times
...
...

Save Cancel