BlackFriday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25

- Free Preparation Discussions

Genesys Exam GCP-GC-ADM Topic 8 Question 54 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 54
Topic #: 8

[All GCP-GC-ADM Questions]

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

ALanguage

BRoles

CSkills

DQueue
Section: (none)
Explanation

Show Suggested Answer

Suggested Answer: A, C

https://help.mypurecloud.com/articles/add-acd-skill-language-user/

by Sophia at Jul 18, 2024, 08:03 PM

Limited Time Offer

25%

Off

Get Premium GCP-GC-ADM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Joana

3 months ago

Ooh, this one's easy. Gotta be Language and Skills. I mean, you can't have an interaction without those, can you? Throw in a little humor there, Jordan. Good one!

upvoted 0 times

...

Jordan

3 months ago

Ha! I bet the exam writer was sitting there chuckling, wondering how many people would fall for the Roles and Queue options. Not this guy though, Language and Skills all the way!

upvoted 0 times

...

Brendan

3 months ago

Well, duh, Language and Skills. I mean, what else would you add to a user or interaction? Gotta have those communication skills, am I right?

upvoted 0 times

...

Kelvin

3 months ago

Woah, I totally blanked on this one. Language and Skills, got it. But who comes up with these exam questions anyway? Trying to trick us or what?

upvoted 0 times

...

Evette

3 months ago

Hmm, I think Language and Skills are the two correct options here. Roles and Queue don't seem to fit the question.

upvoted 0 times

Alease

2 months ago

Definitely, Language and Skills are the most relevant categories for ACD skills.

upvoted 0 times

...

Hildegarde

2 months ago

I think we're on the same page with our choices.

upvoted 0 times

...

Andra

2 months ago

Yeah, Roles and Queue don't really make sense in this context.

upvoted 0 times

...

Desirae

2 months ago

I agree, Language and Skills are the correct options.

upvoted 0 times

...

...

Eveline

4 months ago

Actually, I believe it's A and C as well. Language and Skills are important for ACD.

upvoted 0 times

...

Bronwyn

4 months ago

I'm not sure about that, I think it's B and D.

upvoted 0 times

...

Annmarie

4 months ago

I agree with Alonzo, Language and Skills make sense.

upvoted 0 times

...

Alonzo

4 months ago

I think it's A and C.

upvoted 0 times

...