Genesys Exam GCP-GC-ADM Topic 7 Question 8 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 8
Topic #: 7

What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

AThe ability to receive and route specific tweets to agents so that they can respond to those tweets

BThe ability to create and manage a Facebook page

CThe ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

DThe ability for customers to access their accounts via social media channels

Show Suggested Answer

Suggested Answer: D

by Alex at May 09, 2022, 05:36 PM

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