Genesys Exam GCP-GC-ADM Topic 6 Question 66 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 66
Topic #: 6

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

AReports

BPerformance>Agents

CAdmin>Contact Center

DAdmin>Quality

Show Suggested Answer

Suggested Answer: D

by Jesusa at Jan 09, 2025, 09:35 AM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

1 days ago

I agree with Aretha, because agent evaluation scores and calibration activity are related to quality.

upvoted 0 times

...

5 days ago

I think it's C. Admin>Contact Center seems like the most logical place to view agent evaluation scores and related activities.

upvoted 0 times

...

8 days ago

I think the answer is D) Admin>Quality.

upvoted 0 times

...