Genesys Exam GCP-GC-ADM Topic 6 Question 16 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 16
Topic #: 6

What is the purpose of the Wrap-up code mappings?

AThe mappings allow you to associate some behavior with the wrap-up code, such as callback time

BThe mappings allow you to associate wrap-up codes to specific campaigns

CThe mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

DThe mappings allow you to associate wrap-up codes to specific queues

Show Suggested Answer

Suggested Answer: C

https://help.mypurecloud.com/articles/wrap-code-mappings-page/

by Willow at May 04, 2022, 07:02 PM

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