Genesys Exam GCP-GC-ADM Topic 4 Question 32 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 32
Topic #: 4

Which definition matches the After Call Work option Mandatory, Time-boxed?

AThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

BThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

CThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

DThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Show Suggested Answer

Suggested Answer: B

https://help.mypurecloud.com/articles/configure-call-work-settings/

by Cassi at Aug 21, 2022, 12:57 PM

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Jessica Griffis

2 years ago

This answer, like most answers on this practice test, is wrong. The correct answer is C, per https://help.mypurecloud.com/articles/configure-call-work-settings/. Mandatory, Time-boxed: This option sets the maximum amount of time that agents remain in the ACW state to complete after call work. If they finish after call work early, they can change status to receive new interactions or automatically become available at the end of the time specified.

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