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Genesys Exam GCP-GC-ADM Topic 3 Question 69 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 69
Topic #: 3
[All GCP-GC-ADM Questions]

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

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Suggested Answer: C

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.


by Laticia at Mar 07, 2025, 07:04 PM

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Dominque
1 days ago
I agree with Trina. If it doesn't save, we won't lose our work.
upvoted 0 times
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Trina
3 days ago
I think the answer is True.
upvoted 0 times
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