Genesys Exam GCP-GC-ADM Topic 3 Question 57 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 57
Topic #: 3

[All GCP-GC-ADM Questions]

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

AReports

BPerformance>Agents

CAdmin>Contact Center

DAdmin>Quality

Show Suggested Answer

Suggested Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

by James at Sep 08, 2024, 01:23 PM

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Elsa

2 months ago

Hmm, I'm torn between B and D. Maybe I'll just ask the proctor to do a 'quality check' on my answers. (wink wink)

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Andra

2 months ago

C) Admin>Contact Center

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Layla

2 months ago

B) Performance>Agents

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Fannie

2 months ago

A) Reports

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Francoise

3 months ago

Definitely B. The 'Performance>Agents' area is where I'd look for this kind of real-time agent data.

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Amos

3 months ago

C is my pick. 'Admin>Contact Center' sounds like the right place to access this evaluation information.

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Gabriele

3 months ago

I'm going to go with D. The 'Admin>Quality' section seems like the best place to view this kind of performance information.

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Magda

2 months ago

Reports may have some information, but 'Admin>Quality' is the best place for real-time data.

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Derrick

2 months ago

I think you can also view evaluation activity and calibration activity in the 'Admin>Quality' section.

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Bok

2 months ago

I agree, the 'Admin>Quality' section is where you can view agent evaluation scores.

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Melina

3 months ago

That's a good point, Glory. It could be B) Performance>Agents as well.

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Glory

3 months ago

But isn't evaluation activity more about performance? Maybe the answer is B) Performance>Agents.

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Lamonica

3 months ago

Option B seems the most logical choice here. That's where I'd expect to find agent evaluation data.

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Raymon

2 months ago

Reports is not the correct option. It's under Performance>Agents.

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Glennis

2 months ago

A) Reports

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Antione

2 months ago

Actually, it's not in the Admin>Contact Center. It's in Performance>Agents.

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Kizzy

2 months ago

C) Admin>Contact Center

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Shenika

3 months ago

I agree, option B is where you can view agent evaluation scores.

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Roselle

3 months ago

B) Performance>Agents

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Sherell

3 months ago

I agree with Melina, because agent evaluation scores and calibration activity are related to quality.

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Melina

3 months ago

I think the answer is D) Admin>Quality.

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