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Genesys Exam GCP-GC-ADM Topic 8 Question 68 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 68
Topic #: 8
[All GCP-GC-ADM Questions]

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

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Suggested Answer: B

by Lyla at Feb 11, 2025, 04:30 AM

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Carissa
1 months ago
B. Automatic Call Distribution is the way to go. It's the only option that specifically mentions routing interactions based on an algorithm.
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Alline
2 days ago
A) Architect
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Shawnda
1 months ago
I'm cracking up at the thought of a system that routes interactions based on an algorithm that determines the 'best available agent' - like some kind of matchmaking service for customer service! But seriously, I think the answer is C. Call Routing.
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Chandra
1 months ago
Hmm, this is a tough one. I'm going to go with D. Scheduling. It could be a system that schedules agents based on availability.
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Adelle
20 days ago
I agree with you, it does sound like it could be a system for routing calls to the best available agent.
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Teddy
23 days ago
I think it's actually B. Automatic Call Distribution.
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Virgie
2 months ago
I'm not sure, but I think C) Call Routing could also be a possible answer.
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Lavelle
2 months ago
I agree with Yan, ACD makes sense for routing interactions efficiently.
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Yan
2 months ago
I think the answer is B) Automatic Call Distribution.
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Lettie
2 months ago
C. Call Routing seems like the correct answer here. The question is specifically asking about a system that routes interactions based on an algorithm.
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Jade
17 days ago
C) Call Routing
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Regenia
27 days ago
B) Automatic Call Distribution
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Coleen
1 months ago
A) Architect
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Arlette
2 months ago
I think the answer is B. Automatic Call Distribution. It makes the most sense to me.
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Renato
2 months ago
Yes, that's right. Automatic Call Distribution is the system that routes interactions based on an algorithm.
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Gilma
2 months ago
I agree, Automatic Call Distribution is the correct answer.
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