Genesys Exam GCP-GC-ADM Topic 2 Question 48 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 48
Topic #: 2

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

AReports

BPerformance>Agents

CAdmin>Contact Center

DAdmin>Quality

Show Suggested Answer

Suggested Answer: D

by Peggie at May 08, 2024, 05:41 AM

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6 months ago

Maybe it's D) Admin>Quality. It sounds like it fits the context better.

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6 months ago

But isn't Performance>Agents more about agent performance metrics?

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6 months ago

I feel it's B) Performance>Agents. I've seen it there before.

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6 months ago

I disagree. Reports don't usually show real-time data.

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6 months ago

Yeah, it's not straightforward. I think the answer might be A) Reports.

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7 months ago

This question seems tricky.

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