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Genesys Exam GCP-GC-ADM Topic 2 Question 45 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 45
Topic #: 2
[All GCP-GC-ADM Questions]

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

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Suggested Answer: A, C

https://help.mypurecloud.com/articles/add-acd-skill-language-user/

by Gail at Apr 11, 2024, 12:25 PM

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Dorothy
8 months ago
No, it's definitely Skills and Queue because those are the options provided in the question.
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Jarvis
9 months ago
I'm not sure about that, I think it's Roles and Language.
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Gerardo
9 months ago
I agree with Skills and Queue are the categories that can be added.
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Lavonna
9 months ago
I think it's Skills and Queue.
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Muriel
9 months ago
That makes sense, thanks for sharing your perspective.
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Cathrine
9 months ago
Roles determine the specific job functions, which are crucial for routing.
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Lashunda
9 months ago
Why do you think Roles is more important than Skills?
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Dacia
10 months ago
I personally believe it's A) Language and B) Roles.
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Genevieve
10 months ago
I agree, those are essential ACD skills to add.
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Paris
10 months ago
I think it's A) Language and C) Skills.
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Cherry
11 months ago
Hmm, I'm not so sure about that. I think it's important to read the question carefully. It says 'Select the categories of ACD skills which can be added to a user or interaction.' That means the answer has to be about ACD skills specifically.
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Blythe
11 months ago
Nah, man, Queue is not one of the categories. I think you might be confusing it with something else. The correct answer is definitely C) Skills and B) Roles.
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Rueben
11 months ago
Wait, wait, wait. Are you guys sure about that? I thought Queue was one of the options. I could've sworn I saw that in the training material.
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Dallas
11 months ago
Yeah, I was thinking the same thing. Language is also an option, so the correct answer is C) Skills and A) Language.
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Hobert
9 months ago
Agree, those are the correct categories for ACD skills.
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Honey
9 months ago
I think the options are A) Language and C) Skills.
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Eun
11 months ago
I agree, the answer is definitely C) Skills and B) Roles. Those are the two categories that can be added to a user or interaction in the ACD system.
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Shelba
11 months ago
Hmm, this question seems pretty straightforward. Let's see, the categories of ACD skills that can be added to a user or interaction are Language, Roles, and Skills. Queue is not one of the options.
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