Genesys Exam GCP-GC-ADM Topic 2 Question 1 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 1
Topic #: 2

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

ALanguages

BMedians

CSkills

DIndex Ratings

EKnowledge levels

Show Suggested Answer

Suggested Answer: C, E

by Junita at May 05, 2022, 11:47 PM

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