Genesys Exam GCP-GC-ADM Topic 12 Question 46 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 46
Topic #: 12

[All GCP-GC-ADM Questions]

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

AUpdate the Do Not Call list with records that have the appropriate wrap-up code

BDetermine how many evaluations per hour to assign to a quality evaluator

CSet up a schedule to run a daily report

DAutomatically assign an evaluation for all calls over 5 minutes

EDetermine how long to retain recordings and whether to archive or delete them

Show Suggested Answer

Suggested Answer: C

by Belen at Apr 23, 2024, 04:04 PM

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1 days ago

I'm not sure about B and C though. They seem more like manual decisions rather than policies.

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5 days ago

I agree with Horace. Those items involve repetitive tasks that can be automated.

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6 days ago

I think items like A, D, and E could be defined as policies.

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