Genesys Exam GCP-GC-ADM Topic 11 Question 59 Discussion

Actual exam question for Genesys's Genesys Cloud Certified Professional - Contact Center Admin exam

Question #: 59
Topic #: 11

[All Genesys Cloud Certified Professional - Contact Center Admin Questions]

Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?

AThe group is in the wrong Organization

BGroup chat is only available to administrators

CThe group is set to members only and they are not members of the group

DThe group is set to public

Show Suggested Answer

Suggested Answer: A

by Janella at Sep 19, 2024, 05:50 PM

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Elin

3 days ago

But what if the group is set to public? Wouldn't that make it easier for anyone to find and join?

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Garry

6 days ago

I agree with Cherry. If the group is set to members only, then non-members won't be able to find it in a search.

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Carmen

11 days ago

Haha, I bet the people who can't find the group chat are the ones who keep forgetting their passwords. C is probably the right answer though.

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Kristin

5 hours ago

I think C is the most likely reason. The group might be set to members only.

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Melodie

13 days ago

This is an interesting one. I'm thinking it might be B, since group chats are often limited to admins. But C also makes sense to me.

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Mertie

19 days ago

Hmm, I'm not sure. But if it's a group chat, it's probably not set to public. I'd go with C as well.

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Ranee

25 days ago

I think it's C. The group chat must be set to members only, and they're not part of the group. That's the most likely reason they can't find it.

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Domitila

4 days ago

A) The group is in the wrong Organization

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Cherry

25 days ago

I think the most likely reason is that the group is set to members only and they are not members of the group.

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