Genesys Exam GCP-GC-ADM Topic 11 Question 52 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 52
Topic #: 11

[All GCP-GC-ADM Questions]

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

ALanguage

BRoles

CSkills

DQueue
Section: (none)
Explanation

Show Suggested Answer

Suggested Answer: A, C

https://help.mypurecloud.com/articles/add-acd-skill-language-user/

by Yoko at Jul 03, 2024, 08:32 PM

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Rickie

5 months ago

Haha, I was just about to choose D) Queue because that's where all my calls seem to end up these days. But you're right, Roles and Skills are the way to go.

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Cherry

4 months ago

Yeah, Roles and Skills are definitely the way to go for ACD skills.

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Lenna

4 months ago

I know what you mean, my calls always end up in the Queue too.

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Simona

5 months ago

I think it's Language and Queue that should be added for better user or interaction handling.

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Gracie

5 months ago

Hmm, I was debating between C) Skills and D) Queue. But yeah, Roles and Skills make the most sense. Gotta love these multiple-choice questions!

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Leota

5 months ago

I agree with Dorinda. Roles and Skills are the two categories that can be added. Seems straightforward enough.

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Dorinda

5 months ago

I'm pretty sure the answer is B) Roles and C) Skills. Those seem like the obvious choices for adding to a user or interaction in the ACD system.

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Marlon

4 months ago

Yes, those are the categories of ACD skills that can be added to a user or interaction.

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Kallie

5 months ago

I think you're right, B) Roles and C) Skills make sense for adding to a user or interaction.

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Arlean

5 months ago

I believe Roles and Queue are also important for ACD skills.

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Ryan

5 months ago

I agree with Louvenia. Language and Skills are important for ACD.

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Louvenia

5 months ago

I think the categories of ACD skills that can be added are Language and Skills.

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