Genesys Exam GCP-GC-ADM Topic 10 Question 60 Discussion

Actual exam question for Genesys's Genesys Cloud Certified Professional - Contact Center Admin exam

Question #: 60
Topic #: 10

[All Genesys Cloud Certified Professional - Contact Center Admin Questions]

What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?

ADialog boxes

BScripts

CToast pop-ups

DIVR prompts

Show Suggested Answer

Suggested Answer: B

by Jennie at Sep 16, 2024, 06:56 PM

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Rory

4 hours ago

C) Toast pop-ups? Really? That's like serving toast at a black-tie event. Scripts are clearly the answer here.

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Una

9 days ago

I'm not sure, but I think it could also be B) Scripts because agents can update information through them.

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Antonio

9 days ago

A) Dialog boxes are the way to go. Nothing says 'professional' like a pop-up window interrupting your call.

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Micaela

15 days ago

I agree with Georgeanna, Toast pop-ups make sense for presenting caller details.

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Lucina

19 days ago

D) IVR prompts seem like a good option to present caller details. Plus, who doesn't love a good old-fashioned automated menu system?

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Glory

6 days ago

B) Scripts might provide a structured way for agents to follow when updating information.

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Aliza

7 days ago

A) Dialog boxes

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Cheryl

9 days ago

C) Toast pop-ups could be a quick way to present caller details to the agent.

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Ronald

15 days ago

A) Dialog boxes would be more interactive for the agent to update or collect information.

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Georgeanna

22 days ago

I think the answer is C) Toast pop-ups.

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Ezekiel

27 days ago

I think the answer is B) Scripts. They allow the agent to interact with the caller and update information.

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Jeff

6 days ago

Yes, Scripts allow agents to update information during the call.

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Jeff

14 days ago

I believe the answer is B) Scripts.

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