Genesys Exam GCP-GC-ADM Topic 10 Question 60 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 60
Topic #: 10

What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?

ADialog boxes

BScripts

CToast pop-ups

DIVR prompts

Show Suggested Answer

Suggested Answer: B

by Jennie at Sep 16, 2024, 06:56 PM

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Shantay

5 months ago

B) Scripts all the way! Gotta love those pre-written lines of dialogue. It's like having a personal teleprompter for every call.

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Rory

5 months ago

C) Toast pop-ups? Really? That's like serving toast at a black-tie event. Scripts are clearly the answer here.

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Anjelica

4 months ago

Scripts make it easier for agents to update or collect information about the caller.

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Jeannine

4 months ago

I agree, scripts are much more professional and efficient than toast pop-ups.

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Marshall

4 months ago

Scripts are definitely the way to go. They provide all the necessary information to the agent.

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Una

5 months ago

I'm not sure, but I think it could also be B) Scripts because agents can update information through them.

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Antonio

5 months ago

A) Dialog boxes are the way to go. Nothing says 'professional' like a pop-up window interrupting your call.

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Elke

4 months ago

D) IVR prompts can help gather information from callers before connecting them to an agent.

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Flo

4 months ago

C) Toast pop-ups are a quick way to provide important information to agents during a call.

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Selma

5 months ago

B) Scripts can also be useful for guiding agents through interactions with callers.

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Jamal

5 months ago

A) Dialog boxes are great for presenting caller details and allowing agents to update information.

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Micaela

5 months ago

I agree with Georgeanna, Toast pop-ups make sense for presenting caller details.

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Lucina

5 months ago

D) IVR prompts seem like a good option to present caller details. Plus, who doesn't love a good old-fashioned automated menu system?

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Benedict

5 months ago

D) IVR prompts

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Alba

5 months ago

D) IVR prompts can be efficient in presenting caller details and collecting information.

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Laticia

5 months ago

C) Toast pop-ups

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Glory

5 months ago

B) Scripts might provide a structured way for agents to follow when updating information.

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Aliza

5 months ago

A) Dialog boxes

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Cheryl

5 months ago

C) Toast pop-ups could be a quick way to present caller details to the agent.

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Ronald

5 months ago

A) Dialog boxes would be more interactive for the agent to update or collect information.

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Georgeanna

5 months ago

I think the answer is C) Toast pop-ups.

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Ezekiel

6 months ago

I think the answer is B) Scripts. They allow the agent to interact with the caller and update information.

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Jeff

5 months ago

Yes, Scripts allow agents to update information during the call.

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Jeff

5 months ago

I believe the answer is B) Scripts.

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