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Exin ITSM20F.EN Exam Questions

Exam Name: IT Service Management Foundation
Exam Code: ITSM20F.EN ITSM
Related Certification(s): Exin ITSM ISO IEC 20000 ISO Certification
Certification Provider: Exin
Actual Exam Duration: 60 Minutes
Number of ITSM20F.EN practice questions in our database: 116 (updated: Nov. 07, 2024)
Expected ITSM20F.EN Exam Topics, as suggested by Exin :
  • Topic 1: Explainthe activities and practical application of each process/ Explain the difference between an IT service and non-IT services
  • Topic 2: Explain the activities and practical application of each process/ Explain how the organization and interested parties impact the SMS
  • Topic 3: Describe importance of documentation and basic requirements for documentation/ Explainthe activities and practical applicationof each process
  • Topic 4: Describe the importance of understanding organizational risks and opportunies/ Describe the continual improvement activities for the SMS and services
  • Topic 5: Explainthe activities and practical application ofeach process/ Outline the requirements for designing, building and transitioning new or changed services
  • Topic 6: Describe the service management objectives/ Explainthe activities and practical application of each process
  • Topic 7: Describe the principles of continual improvement/ Explain the activities and practical application for each process
  • Topic 8: Describe the key principles of producing and implementing a service management system/ describe the objectives and service requirements
  • Topic 9: Identify the purpose and benefits of ISO/IEC 20000/ Resolution and Fulfilment Processes
Disscuss Exin ITSM20F.EN Topics, Questions or Ask Anything Related
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Denny

1 days ago
Exin ITSM Foundation exam success! Grateful for Pass4Success's efficient study resources.
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Carli

8 days ago
Passing the Exin IT Service Management Foundation exam was a great achievement for me, and Pass4Success practice questions played a crucial role. A question that puzzled me was related to the Service Management System (SMS). It asked about the importance of 'Governance' in SMS, and I wasn't entirely sure if it was a mandatory component. Despite this, I passed the exam.
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Lashawnda

23 days ago
Thanks to Pass4Success for great prep materials! Incident Management was a major focus. Be ready for scenario-based questions on prioritizing and escalating incidents.
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Naomi

25 days ago
I am thrilled to share that I passed the Exin IT Service Management Foundation exam, thanks to the practice questions from Pass4Success. One challenging question was about the Operation of the Service Management System. It inquired about the key activities involved in the operation phase, and I was unsure if 'Incident Management' was a part of it. Nevertheless, I succeeded in the exam.
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Dona

1 months ago
Nailed the Exin ITSM Foundation! Pass4Success prep materials were a lifesaver.
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Elvera

1 months ago
Having just cleared the Exin IT Service Management Foundation exam, I can attest to the value of Pass4Success practice questions. There was a tricky question on the exam about the primary objectives of IT Service Management. It asked to identify the main goals, and I hesitated between 'Aligning IT services with business needs' and 'Reducing IT costs.' Even with this doubt, I still passed.
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Roslyn

2 months ago
Just passed the Exin ITSM Foundation exam! Key topic: Service Strategy. Expect questions on aligning IT services with business goals. Study the four Ps of service strategy.
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Peggie

2 months ago
I recently passed the Exin IT Service Management Foundation exam, and I must say that the Pass4Success practice questions were incredibly helpful. One question that caught me off guard was about the key components of a Service Management System (SMS). It asked which elements are essential for an effective SMS, and I was unsure whether to include 'Continual Improvement' as a core component. Despite my uncertainty, I managed to pass the exam.
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Felton

2 months ago
Just passed the Exin ITSM Foundation exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Tambra

3 months ago
My exam experience was successful as I passed the Exin IT Service Management Foundation exam. The topics included explaining how the organization and interested parties impact the SMS. One question that stood out to me was about the activities and practical application of each process. Although I was unsure of the answer at first, I still passed the exam with flying colors.
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Desire

4 months ago
Just passed the ITSM Foundation exam! Be prepared for questions on incident management processes. Know the difference between incidents and problems. Study the priority matrix and escalation procedures. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Leatha

4 months ago
I passed the Exin IT Service Management Foundation exam with the help of Pass4Success practice questions. The exam covered topics such as explaining the activities and practical application of each process. One question that I remember was related to the difference between an IT service and non-IT services. I was a bit unsure of the answer, but I managed to pass the exam.
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Free Exin ITSM20F.EN Exam Actual Questions

Note: Premium Questions for ITSM20F.EN were last updated On Nov. 07, 2024 (see below)

Question #1

What level of Capacity is targeted by Capacity Management?

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Correct Answer: A

A . Correct. The objective is to ensure the service provider has sufficient Capacity to meet the current and future agreed demands of the Customer's business needs.

B . Incorrect. There is no objective to meet all demands but to meet agreed demands.

C . Incorrect. There is no specific mention of development and operational requirements.

D . Incorrect. The objective is to provide sufficient Capacity to meet current demands but also agreed future demands.


Question #2

What is the objective of the Service Continuity and Availability Management processes?

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Correct Answer: C

A . Incorrect. Effective communication is not the objective of the process Service Continuity and Availability Management. It is more relevant to Service Reporting.

B . Incorrect. Managing levels of service is the objective of the Service Level Management process.

C . Correct. This is the objective of the Service Continuity and Availability Management processes.

D . Incorrect. Service Continuity and Availability Management is a process between a supplier and a Customer. Not between a supplier and a provider.


Question #3

Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?

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Correct Answer: B

A . Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.

B . Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.

C . Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.

D . Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.


Question #4

What is required to be included in Release Management procedures according to ISO/IEC 20000?

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Correct Answer: D

A . Incorrect. This is part of the Change Management procedures.

B . Incorrect. This is part of the Information Security Management procedures.

C . Incorrect. This is part of the Incident Management procedures.

D . Correct. According to the standard this is a requirement. Release management procedures shall include the updating and changing of configuration information and Change records.


Question #5

What should planning for new or changed services include?

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Correct Answer: A

A . Correct. When planning new or changed services it should be considered how this affects the budget and workload.

B . Incorrect. Major non-conformities to all Underpinning Contracts are not relevant to planning for new or changed services.

C . Incorrect. Recent Problems and Known Errors in the desktop environment have normally no relation to planning for new or changed services.

D . Incorrect. This indicates the Capacity growth for current applications, it does not need to provide any relevant information for new or changed services.


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