Name: Exin EX0-115 Exam
Brand: Pass4Success
SKU: EX0-115
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Free Exin EX0-115 Exam Actual Questions

Note: Premium Questions for EX0-115 were last updated On 03-12-2018 (see below)

Question #1

Which interested party will define Service level requirements?

ACustomer

BEnd user

CService provider

DSupplier

Reveal Solution

Correct Answer: A

Question #2

What is the best definition of a Service management system?

Aability to maintain availability of theIT infrastructure, services and supporting organization to ensure these requirements are met consistently

Bmandatory Service management practices followed by everyone in the service provider organizations

Cprocesses, procedures, responsibilities and resources for implementing Service management

Dset of measures and procedures to ensure that the provided services continue to fulfill the expectations of the customer

Reveal Solution

Correct Answer: C

Question #3

Customer satisfaction measurement is an important activity in the Business relationship management process.

What is the objective of Customer satisfaction measurement?

Ato enable the Service provider to gain information regarding the perception of the customer and to identify improvements required

Bto gather information about potential new services that might be interesting for the end users of the services

Cto optimize the relationship processes so that service levels are exceeded

Dto check if contractual obligations for customer satisfaction are being met

Reveal Solution

Correct Answer: A

Question #4

How should the requirements for Service continuity and availability be identified?

AThese should be identified based upon historical data for major incidents and their business impact on the organization.

BThese should be identified on the basis of customer satisfaction investigations, so that the real user needs can be considered.

CThese should be identified based upon the business priorities, Service level agreements (SLAs) and assessed risks.

DThese should be made up from service requirements and SLAs if available.

Reveal Solution

Correct Answer: C

Question #5

According to the ISO/IEC 20000-1:2011 standard it is important that a process exists to deal with contractual disputes with suppliers.

Which process is responsible for the definition of this process?

ABusiness relationship management

BContract management

CService level management

DSupplier management

Reveal Solution

Correct Answer: D

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Exin EX0-115 Exam Questions

Free Exin EX0-115 Exam Actual Questions

Note: Premium Questions for EX0-115 were last updated On 03-12-2018 (see below)