Exin Exam VERISMF Topic 5 Question 6 Discussion

Actual exam question for Exin's VERISMF exam

Question #: 6
Topic #: 5

Why is the "Shadow Behavior" concept relevant in service management?

AIt emphasizes the importance of hierarchical leadership.

BIt promotes transparency in service delivery.

CIt warns against implementing solutions without proper approval.

DIt encourages constant monitoring of IT services.

Show Suggested Answer

Suggested Answer: C

by Lavonna at Oct 23, 2024, 01:30 PM

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6 days ago

I'm voting for B. Transparency is the best policy, unless you're a magician, of course.

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6 days ago

I believe it also warns against implementing solutions without proper approval.

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7 days ago

I agree. It helps in promoting transparency in service delivery.

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7 days ago

D all the way! Constant monitoring is the key to keeping those IT gremlins at bay.

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14 days ago

Option C is definitely the way to go. Who doesn't love a little bit of bureaucracy in their service management?

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16 days ago

I think the 'Shadow Behavior' concept is important in service management.

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